Quality & Conduct

At One Medicare we aim to provide a modern, effective, caring service without losing the traditional concept of family medicine.

Under our patient’s charter:

•You can expect pleasant and easily accessible premises with facilities for the disabled.
•You can expect a repeat prescription, if appropriate, within 48 hours.
•You can expect confidentiality to be maintained at all times.
•You should not expect the doctors to automatically issue a prescription at every consultation.
•You can expect to be referred to a hospital or special unit if appropriate.
•You can expect to be offered appropriate advice on staying healthy and avoiding illness, together with the relevant information on self-help for minor illness.
•You can expect the practice to be committed to ongoing training for all personnel.
•You can expect the staff to be polite, helpful and efficient.
•If acutely ill, you can expect to be seen the same day.
•You can expect the practice to have a structured complaints procedure.
With these rights come responsibilities:


•You have a responsibility to show consideration to the staff.
•You have a responsibility to only request home visits when absolutely necessary.
•You have a responsibility to keep appointments unless adequate notice has been given to the contrary.
•You have a responsibility to adhere to the policy for repeat prescriptions.
•You have a responsibility to recognise consultations are for one person only.
Complaints

Complaints are dealt with by the centre under the guidelines of the NHS. If you have any reason to be dissatisfied with the service you receive please contact the practice in writing.

We take the confidentiality of patient information seriously and all members of the practice team have signed a confidentiality contract and work within these guidelines. We ask that you treat the GPs and staff properly without violence or abuse. The practice operates a zero tolerance policy regarding violent or abusive behaviour towards any of the GPs, staff or other persons. You are ultimately responsible for your own health.